Refund Policy

Last updated: 6 September 2026

Summary

Event plans are one-time digital purchases. You can request a full refund within 14 days of purchase, as long as your event date has not arrived and you have not started using the plan. Outside those conditions, refunds are limited to the situations listed below.

When a Refund Is Available

A refund is available when all of the following are true:

• The request is made within 14 days of the purchase date.
• The event date has not yet arrived.
• You have not started using the plan's features: no photos or videos uploaded beyond a test, no QR code or event link distributed to guests, no PixelFind searches, no ZIP downloads, no premium templates published to guests.

Where these are met, we refund the full amount to the original payment method. The event itself returns to the free plan; nothing is deleted.

Failed and Duplicate Transactions

If your account was debited but the plan was not applied, or a payment gateway retry charged you twice, we refund in full regardless of the conditions above. Refunds for failed or duplicate transactions are processed within 5–7 working days to the original payment source (credit card, debit card, UPI, or bank account). Report them at support@eventpixel.app with the transaction ID or UTR number.

Non-Refundable Situations

• After the event date: once your event date has arrived, the service has been delivered and no refund is issued.
• After 14 days from purchase, even if the event is still in the future.
• After the service has been used: photos uploaded, QR code or link shared with guests, PixelFind searched, downloads taken, or other plan features exercised.
• Printed or shipped items: physical QR cards, signs and other prints once printed and/or dispatched. See our Shipping & Delivery policy.
• Policy violations: accounts suspended or terminated under our Terms of Service or Fair Usage Policy.
• Change of mind after use: please review the feature set and pricing before buying; every plan can be tested on the free tier first.

Postponed or Cancelled Events

If your event is postponed, change the event date in your dashboard; the plan follows the new date at no cost. If your event is cancelled and the conditions above are met, request a refund. If they are not met, contact us anyway and we will look at moving the plan to a future event.

Professional Subscriptions and Accidental Renewals

Professional plans that renew are covered by the same 14-day window for the first purchase. For a renewal you forgot to cancel, contact us within 48 hours of the charge; provided no new events were created in the new billing cycle, we will issue a refund or credit.

Exceptional Cases

Outside the conditions above, we may still issue a refund at our discretion where there was a demonstrable technical failure on our side that made the service unusable for your event.

How to Request a Refund

Contact our support team with your registered email address, the event name, the transaction ID and the reason for the request:

• Email: support@eventpixel.app
• Phone: +91 7701993325
• Address: EventPixel, New Delhi, India – 110040

Refund requests are reviewed within 3–5 business days. Approved refunds go back to the original payment method; how quickly they appear depends on your bank or card issuer. Purchases made in currencies other than INR are processed through our payment partner as merchant of record and are refunded through the same channel.